These terms and conditions apply to your prepaid card.
You must read these terms and conditions carefully. By using your card you will be deemed to have accepted these terms and conditions. If you do not accept these terms and conditions you should not use your card.
Your card is issued by and is the property of AF Payments Limited (registered number 09356276), 33 Lowndes Street, London SW1X 9HX. AF Payments limited is an electronic money issuer regulated by the financial conduct authority under registration number frn: 900440. Your card is not transferable.
If you have any queries or complaints please contact customer services (see details below).
“Accomplish” means Accomplish Financial Limited (company number 08365035), a company incorporated in England and Wales with its registered office at c/o Georgiou & Prasanna, Central Point, 45 Beech Street, London EC2Y 8AD.
"Card" means the Mastercard® A-Plan prepaid card issued to You whether in the form of a plastic, digital or virtual card, under these Terms and Conditions.
"Card Account" means the electronic money account held by You with Us and to which Your Card is linked.
“Card Account ID Information” means any and all of the following pieces of information: your Card details (Card number, expiry date and CVV code), your PIN, information you use to log in to your Card Account, and any credentials and information specific to your Card Account.
"Customer Services" can be contacted on:
|Contact us by email:||www.aplanreward.com/contactus|
|Telephone:||0330 124 3915* Lines are open Monday to Friday, 9:30am to 5:30pm (excluding UK bank holidays). Standard call charges apply. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored for training purposes.|
|Lost or Stolen Cards:||A 24/7 lost and stolen reporting function is available on the Website www.aplanreward.com. Lost and stolen cards may be reported by phone during working hours. Please call 0330 124 3915 during operating hours (Monday to Friday, 9:30am to 5:30pm (excluding UK bank holidays). Standard call charges apply. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored for training purposes.)|
“Fees Table” means the table of fees and charges applicable to the Card as set out on the Website.
"Mastercard®" means Mastercard® International of New York or its successors or assigns.
"Merchant" means a retailer or any other person or firm or company providing goods and /or services that accepts cards displaying the Mastercard® acceptance symbol in payment for such goods and /or services.
"PIN" means the personal identification number which We may issue or approve to be used with Your Card.
"Terms and Conditions" means these terms and conditions together with the Fees Table and any supplementary terms and conditions and amendments to them that We may notify You of from time to time.
"Transaction" means any cash withdrawal, purchase of goods and/or services (as appropriate) completed by You using Your Card, or any action which alters the balance of Your Card Account.
"Us" or "We" or "Our" means AF Payments Limited or (where applicable) Accomplish acting on behalf of AF Payments Limited.
"Website" means www.aplanreward.com
"You" or "Your" means the person entering into these Terms and Conditions with Us.
We shall not be liable in the event that a Merchant refuses to accept Your Card or if We do not authorise a Transaction, or if We cancel or suspend use of Your Card. Unless otherwise required by law, We shall not be liable for any loss or damage You may suffer as a result of Your inability to use Your Card for a Transaction.
In these circumstances, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop Your Card or Card Account being used and to recover any monies owed as a result.
Appendix 1: Fees Table
|Activation Fee||Fee charged for activation of the card||No fee|
|Monthly Card Fee||Fee charged monthly for the maintenance of the card||No fee|
|Annual Fee||Fee charged annually for the maintenance of the card||No fee|
|POS Usage (including online)||Fee charged for using the card at a point of sale (at a physical terminal or online)||No fee|
|Inactivity fee||If no card transactions or loads onto a card have occurred for a period of 365 consecutive days. The fee will be deducted from the card balance.||£3.99 per month|
|Decline Fee||Fee charged in the event of an attempted POS usage where insufficient funds are available||£0.30 per decline|
|Foreign Currency Conversion Fee||Where a purchase is made in a currency other than the base currency of the card, a currency conversion fee is charged||Mastercard base rate + 2.50%|
|Chargeback||Cost of handling and administrating a chargeback request||£24.99 per chargeback|
|Paper Statement Request||Cost to print and mail a paper statement copy (this is not a usual service, it’s intended for exceptional circumstances e.g. requests for official purposes.
NB. Electronic statement copies can be made available via the website, at no cost.
|£10 per month per copy|