FAQs

How do I qualify for this reward?
What is the reward?

The reward is for qualifying A-Plan clients who complete the steps to receive an A-Plan prepaid Mastercard to the value of £25 or £50. The A-Plan prepaid Mastercard will also entitle you to 12 months access to offers and discounts local to your A-Plan branch.

How do I know whether I qualify for a £25 or £50 Mastercard?

You will know whether you can qualify for a £25 or £50 Mastercard by the email that is sent to you to tell you that you are eligible for an A-Plan Mastercard. This email will make clear what value card you qualify for.

How do I claim my A-Plan Prepaid Mastercard?

You can claim your A-Plan Mastercard if you have completed the following steps:

1) You will need to have purchased car, van or home insurance for the first time through your A-Plan branch, or have recommended someone else who has gone on to purchase either car, van or home insurance for the first time with A-Plan. Then you will receive an email containing a link to the reward registration page (www.aplanreward.com) where you will need to register your name, email address, postal address and date of birth. You will also need to create a password which you will need to enter every time you visit the site. The registration reward page needs to be completed within 30 days of receiving your email in order for your A-Plan Mastercard to be sent out.

2) Within three working days of registering, your A-Plan Mastercard will be sent to your confirmed postal address along with an email which will have instructions on how to activate your Mastercard and obtain your chip and PIN code. Please allow 10 working days from registering to receive your A-Plan Mastercard

3) When you have received your A-Plan Mastercard you will need to visit the link to the Mastercard activation site in your email and enter your email address and password to log in and activate your card. You will have 30 days to activate your card from when you receive your email with instructions on how to activate. Enter your card number and activation code found on your card carrier in order to activate your card and display your PIN. You will need to activate your A-Plan Mastercard and redeem your PIN within 30 days of receiving the email.

4) Once activated, your A-Plan Mastercard is now ready to spend and you will have 12 months access to local discounts!

Can I be eligible for multiple A-Plan Mastercards?

Yes, you may be eligible for multiple A-Plan Mastercards if you have taken out another personal car or home insurance policy in addition to your current policy, or if you have recommended multiple new clients to A-Plan. You will know if you are due another A-Plan Mastercard as you will be informed by the branch manager at your local A-Plan branch when you are taking out the insurance policy or recommending a friend. If you are due another A-Plan Mastercard you will receive an email asking you to register for it in the same way as previous cards.

If I am due another A-Plan Mastercard in addition to the one I already have, do I need to follow the same process to receive it?

Yes you will need to follow the same process and register to receive your card, but as we already have your details all you’ll need to do is enter in your email address on www.aplanreward.com/register and the same details you submitted when registering for your first card will pre-populate. Please check these details are still correct and submit the registration. If you would like to change any details at this stage, please do so before submitting the form.

What do I do if I have forgotten my password?

If you have forgotten your password you will need to click ‘forgot password’ on the login page. You will then be sent an email with a link to reset your password.

If I haven’t activated my A-Plan Mastercard within 30 days of receiving my email, can I still get it?

Unfortunately you won’t be able to redeem your A-Plan Mastercard outside of the 30 day activation period.

A-Plan Mastercard FAQs

How do I activate my A-Plan Mastercard?
How do I get my PIN?
How do I access my PIN, balance or transaction history for my A-Plan Mastercard?
How long do I have to spend the funds on my A-Plan Mastercard?
Where can I spend the funds on my A-Plan Mastercard?
Can I spend my A-Plan Mastercard online?
Can my A-Plan Mastercard be used at an ATM?
What happens if my purchase is more than the credit on my A-Plan Mastercard
Is the A-Plan Mastercard a credit card?
What happens if I try to spend more than the balance remaining on my card?

Network of local discounts FAQs

What is the network of local discounts?
What do I need to do to get discounts?
Can I use my A-Plan Mastercard to get local discounts as many times as I want?
How long do I have to use my A-Plan Mastercard to get local discounts?
How do I know where I can get a discount?
What types of local discounts can I get?
Do I have to pay with my A-Plan Mastercard to get the discount?
Can I still get local discounts once I have spent the funds on my A-Plan Mastercard?